Appointments can be booked by telephone or by our online service.

We offer:

  • Routine appointments: for non-urgent or ongoing health problems:
  • GP Appointments Nurse Practitioner Appointments
  • Practice Nurse Appointments Health Care Assistant Appointments
  • GP Telephone Appointments Practice Nurse Telephone Appointments

Telephone Appointments

We offer pre-booked telephone appointments within surgery time. Many patients find this more convenient if the issue can be discussed and assessed over the telephone. We can arrange for prescriptions to be sent to a pharmacy ready for collection.

GP appointments are of 10 minute duration and are for one person only. If you feel you need a longer appointment please discuss this with the receptionist.

If you are more than 15 minutes late for your appointment, you will be required to make another appointment; this is to prevent further delays to the doctor’s schedule.

If you are unable to attend please cancel your appointment so we can give the time to someone else. On average, we lose 20 hours per month surgery time due to patients not attending. Continuing to miss appointments without informing the surgery will lead to you being removed from the list.

Urgent Appointments

If you feel your problem is more urgent please let the reception staff know. We have a range of appointments with the Nurse Practitioner & GP to advise you sooner. If you are able to give the receptionist an outline of your problem it would help us ensure you are given the most appropriate appointment.

Home Visits

Home visits are reserved for housebound patients. Please phone the surgery on 4542958 to request a visit before 10.30am and a GP will phone you back to you to organise the most appropriate care for you.

Emergency Outside Surgery Hours

If you have an urgent medical problem “out of hours”, please call 0191 454 2958. When the surgery is closed emergency calls are automatically passed on to the Northern Doctors out of hours service.

This service is for emergencies only. If you can wait until the next working day, please do so.