You Said, We Did…

After surveying many of our young patients aged 14-25, we made the following changes to make our surgery more young people friendly.


All patients regardless of age are entitled to the same rights to confidentiality.

Confidentiality means not sharing information about people without their knowledge and agreement, and ensuring that written and electronic information cannot be accessed or read by people who have no reason to see it.

We provide a confidential service to all our patients, including under 16’s. This means we won’t tell anyone else about your visit without your permission (sometimes called consent). The only time we would ever share information without your consent is if you or someone else could be in danger. We would always talk to you about this first.

Personal information will only be passed on by a health professional to other health professionals in the interests of your health.

Media Savvy

Media Savvy are offering digital skills drop-in sessions to young people aged 16-25 who face multiple or complex barriers.

What happens when I arrive for my appointment?

First of all, show you have arrived by checking in using the screen in the waiting room, or if you prefer, let reception know by telling them your name, and who you are seeing. Take a seat in our waiting room, and wait for your name to be called. Your name normally comes up on the TV screen in the waiting room with which room you need to go to. We have got leaflets and a noticeboard for our teenage patients, so you may want to look at these while you wait.

I feel a bit embarrassed asking about my problem

Please don’t worry. Our doctors and nurses are used to dealing with all sorts of health matters and will do their best to help. Ask about what you need to know, we don’t judge. Please see the”talk to us” leaflets which give examples of conditions GPs and nurses see.

Your preferred GP

Did you know that you can ask to be seen by either a male or female doctor? And that you can come on your own, with a friend or with a parent or carer -you choose.

Talk to us

Is something worrying you? Concerned your doctor may tell? We provide a CONFIDENTIAL service to all our patients, including under-16s.

Sexual Health Services

South Tyneside’s Sexual Health Services clinic timetable is available here.

Please click here for our family planning services